If You Don't Qualify, You Don't Pay

Our licensed clinicians make honest, independent evaluations based on your individual needs. If you're not approved for an emotional support animal letter, you'll automatically receive a 100% refund. No paperwork, hidden conditions, store credits, or lengthy approval process—just a straightforward refund.

Every ESA letter is issued by a licensed mental health professional in your state and includes the licence information and documentation housing providers expect. If your emotional support animal letter is ever rejected because of a documentation error on our end, we'll correct the issue or provide a full refund.

If you decide to cancel before your clinical evaluation begins, you'll receive a full refund. Once your evaluation has been completed by a licensed clinician, our guarantee changes to our approval promise—if you don't qualify for an ESA letter, you automatically get your money back.

Four simple steps with complete transparency:

1: Complete our free pre-assessment to see whether you're likely to qualify. There's no cost to get started.

2: If you choose to continue, payment is collected before your licensed clinical evaluation begins.

3: A licensed mental health professional in your state reviews your case and determines whether you qualify for an emotional support animal letter.

4: If approved, you'll receive your ESA letter within 24–48 hours. If you're not approved, your refund is automatically returned to your original payment method.

Refunds typically appear within 5–10 business days, depending on your financial institution. Please review our Refund Policy for complete terms.

Our free pre-assessment helps determine whether you're likely to qualify before you purchase an evaluation. Because we focus on honest screenings and legitimate clinical care, most applicants who continue are approved—and anyone who isn't receives a full refund without unnecessary delays.

Take our free assessment with confidence. If you don't qualify for a legitimate ESA letter, you'll receive every dollar back through our no-risk refund guarantee.

Real clinical care

Every applicant is evaluated individually by a licensed mental health professional through a secure telehealth process. Learn how our evaluation works, what to expect, and how we provide legitimate emotional support animal letters backed by real clinical care.