No risk guarantee
If you don’t qualify, you don’t pay
Legitimate evaluations mean real clinical decisions — and not everyone is approved. That risk should be ours, not yours. Here’s exactly how our money-back promise works.
Full refund if you don’t qualify
Our clinicians make honest decisions — which means some applicants aren’t approved. If that happens, you get 100% of your money back automatically. No forms, no phone trees, no partial credits.
Letters that hold up
Every letter is signed by a clinician licensed in your state, with the license number and verification channel landlords expect. If your letter is ever rejected because of a documentation defect on our side, we fix it or refund you.
Change your mind early? That’s fine
If you cancel before your evaluation begins, you receive a full refund. Once a clinician has completed your evaluation, the guarantee shifts to the qualification promise above — because the clinical work has been done.
How the guarantee works
Four steps, no fine-print traps:
- 1
Complete the free pre-assessment — you pay nothing at this stage.
- 2
If you proceed, payment is collected before your clinical evaluation.
- 3
A licensed clinician in your state completes your evaluation.
- 4
Approved: your letter arrives within 24–48 hours. Not approved: your refund is issued automatically to your original payment method.
Refund timing depends on your bank, but funds typically appear within 5–10 business days. For the complete legal terms, see our refund policy.
Why we can afford this promise
Because our pre-assessment is honest. The free two-minute screening tells you upfront whether you’re likely to qualify — so most people who proceed to a paid evaluation are approved, and the ones who aren’t get their money back without a fight.
Start the free assessmentZero risk. Real support.
Take the assessment \u2014 if you don\u2019t qualify, you\u2019ll never be charged a cent you don\u2019t get back.