How It Works

1: Complete the Free Assessment

Start with our secure online questionnaire. In just a few minutes, you'll answer questions about your emotional wellbeing, daily life, and how your emotional support animal helps manage your symptoms. Your responses help us match you with the right licensed mental health professional in your state.

2: Get Matched with a Licensed Clinician

We'll connect you with a licensed mental health professional who is authorized to practice in your state. Every clinician is independently credentialed and verified, ensuring your ESA letter meets the documentation standards landlords and housing providers expect.

3: Complete Your Clinical Evaluation

Meet privately with your clinician through a secure telehealth appointment. This confidential conversation allows the clinician to determine whether an emotional support animal is clinically appropriate for your situation based on recognized mental health standards.

4: Receive Your ESA Letter

If approved, your ESA letter is securely delivered within 24–48 hours. Every emotional support animal letter is signed by your evaluating clinician and includes the professional information required for landlord verification.

The Document

Every ESA letter includes the information most landlords, property managers, university housing offices, and HOA boards expect when reviewing a reasonable accommodation request under the Fair Housing Act.

Clinician letterhead

Your letter is issued on the evaluating clinician's official letterhead and includes their signature.

License information

Every emotional support animal letter includes the clinician's license type, license number, and state of licensure for easy verification.

Housing-compliant language

Documentation is written to support Fair Housing Act accommodation requests using professional, housing-ready language.

Issue date

Your letter is clearly dated so landlords and housing providers know when it was issued and can verify its validity.

If you don't qualify, you don't pay.

Our clinicians make independent clinical decisions without pressure to approve anyone. If your licensed mental health professional determines an ESA letter isn't appropriate for your circumstances, you'll receive a 100% refund. Honest evaluations are the foundation of legitimate emotional support animal documentation.

State laws may affect your timeline.

Most states complete the process within 2–3 days, but Arkansas, California, Iowa, Louisiana, and Montana require a 30-day client-provider relationship before an ESA letter can be issued. If your state has additional requirements, we'll explain everything before your evaluation begins.

Need documentation for a psychiatric service dog?

An ESA letter supports housing accommodations, while a Psychiatric Service Dog (PSD) letter documents the disability-related need for a task-trained psychiatric service dog. If you believe a PSD may better fit your needs, let your clinician know during your evaluation.

Want more information? Visit our ESA Laws by State guide.

Complete your free assessment today and get matched with a licensed mental health professional who can evaluate whether you qualify for a legitimate ESA letter.

Real clinical care

Learn how our licensed clinicians conduct confidential telehealth evaluations and issue ESA letters based on independent clinical judgment.